Requesting a change or cancellation
Email sales@arihantaircon.com with your name, quotation/work-order/invoice reference, the affected service or equipment, and the change requested. Send the request as early as possible so that visits, procurement, or custom fabrication can be reviewed. An enquiry alone does not create a cancellation fee.
Rescheduling depends on available appointments and the stage of the work. Ask for written confirmation of the revised arrangements and any agreed cost implications.
How the amount is assessed
There is no universal non-refundable deposit or flat cancellation percentage imposed by this website. The accepted agreement, work already delivered, documented and authorised procurement/fabrication commitments, and applicable law determine the amount due or refundable.
Any deduction should be explained and linked to an agreed term and a lawful, supportable cost or remedy. A supplier’s restriction or a “custom order” label does not automatically remove a customer’s statutory rights. Disputed amounts can be raised through the grievance process.
Defects, delays, and inability to supply
If equipment is defective, materially differs from what was agreed, or service is deficient, report the issue with supporting details. Repair, replacement, re-performance, refund, or another remedy depends on the facts, the agreement, and applicable consumer law. This page does not impose a blanket “no refunds” rule.
If Arihant cannot supply or perform the agreed work, request a written account of the position and available alternatives. A substitute product or revised scope requires customer agreement; it should not be imposed solely through a website policy.
Refund confirmation and timing
For an approved refund, obtain written confirmation of the amount, any explained deductions, the payment route, and the expected processing date. No unverified bank-processing deadline is promised here. Where feasible, use the original payer and payment route; any alternative needs appropriate verification.
Never send a card PIN, CVV, OTP, or account password to obtain a refund. Escalate an overdue or disputed refund with the original request and payment reference. Statutory rights and filing deadlines remain unaffected.
Official sources & references
These references explain the legal or technical framework. They do not represent certification or government endorsement of the business.